The Check In is possible at 3 p.m.

If the room is available earlier, it is of course possible to check in before 2 p.m.

Check-out must take place by 11:00 a.m. at the latest.

You are welcome to use our late check-out and use the room and spa area until 6:00 p.m. for a surcharge of € 80.

Normally the spa area can be used from check in.

We ask for your understanding that we can only provide information as to whether it is possible to use the spa area before check in on the day of arrival.

In general, the spa area can be used until check out at 11 a.m.

Depending on availability, the spa area can be used free of charge until 2 p.m. or for a fee of € 20,- per person until 4 p.m on the day of departure. For this you can contact the reception during your stay.

Our youngest visitors are happy to have their own Youngstar Waterworld, including a children's pool, a baby pool, slides and various attractions.

Children are also allowed to use the main pool, but we ask that the volume be muted. The sauna area is reserved for guests aged 16 and over.

To ensure that the massage or treatment you wish to enjoy is available, we recommend reserving it in advance at spa@theresort.at or +43 2176 2610 820.

Of course, we also look forward to your inquiry during your stay.

You can find an overview of all spa treatments here.

Reception: 00:00 - 24:00 Uhr

Restaurant:
The Legendary Breakfast: 7:30 a.m. to 10:30 a.m.
The Premium Lunch: 12:00 p.m. to 2:30 p.m. * à la Carte
The Great Dinner: 6:00 p.m. to 9:00 p.m.

Bars:
Mordor Bar: 11 a.m. to 1:00 a.m.
Frizzante Bar: 11 a.m. - 6:00 p.m.

Spa Area:
Pools: 7:00 a.m. to 8:00 p.m.
Sauna: 10:00 a.m. to 8:00 p.m.
Treatments: 10:00 a.m. to 6:30 p.m.

We are happy to provide you with 33 charging stations for electric vehicles directly in our parking deck.

In order to avoid any waiting times when checking out, we ask you to inform us when you make your reservation which vouchers you would like to redeem during your stay and to hand them in at the reception desk when you check in.

We accept the following vouchers:

• All vouchers of the Scheiblhofer World
• Wellcard
• Webhotels
• Burgenland Vouchers

Dogs are only permitted on request and subject to availability in selected suites in the "Peak of Glory" category for a surcharge of € 40 per night. We will be happy to prepare a cosy dog bed and a bowl for your dog. 

Within the hotel area, your four-legged friend is allowed in the Anger, the outdoor areas and the room. Unfortunately, dogs are not allowed in the restaurant and spa area. We ask for your understanding in this regard.

The so-called Andreasberg is a large natural playground with a show vineyard, which is only 1.5 km away from the hotel.

Our climbing park, which is open from May to October, is also located here. All details can be found here.

The Weingut Scheiblhofer is only 600 meters away from the hotel and can be reached in about 7 to 10 minutes on foot.

Scheiblhofer World Map

The guided tour and wine tasting at the Weingut Scheiblhofer are generally free of charge for groups of up to 14 people.

In addition, there is the possibility to reserve the following things for tasting:

• Snack (prosciutto, hard cheese, olive oil & white bread): € 9,- per person
• Cheese platter (various types of cheese, chutney, nuts & white bread): € 11,- per person

For groups of 15 or more people, there is a fee of € 15,- per person.